No BS and fair negotiations..
We had a fantastic buying experience at Bob Chapman Ford! Brian was wonderful to work with, as well as Jody and Jason. They put their clients first and use open communication throughout the process. We highly recommend this dealer for your car/truck needs!
Really enjoyed leasing a vehicle here. Felt very laid back but we were treated like VIPs at the same time. I'm eager to try out the service department too since the customer service is so good.
Couldn't have asked for better experience. Nick did an excellent job helping us find our perfect truck. Not only did he go above and beyond with finding our truck he made the buying process simple and we never felt pressured. We also had a great experience with Jason who had everything ready so that we were able to come in and leave without spending an entire day, or evening waiting for paperwork. Thank you again for the great experience!
They made my used car buying experience so painless, I thought I was dreaming.Bought a used Mercedes E55 from them. The car is in excellent shape. Did a drive from TN to OH to see it.Well worth the trip. Friendly sales staff and must be a good quality inspection team cause the car is so clean and in great mechanical condition.400 miles back to TN and the E55 was amazing.So kudos to Bob Chapman Ford team.I have one of my dream cars now thanks to them.
I picked up a used Mercedes E55 from them. I drove from TN to Ohio to see it. They were so helpful and it is a quality used car. After looking it over and doing the test drive, I knew I had to have it. They made the whole shopping and buying experience so painless I thought I was dreaming.... The car is in great shape. Did the drive back to TN with no issues and that 400 mile drive saw rain and bumpy roads. So kudos to their sales team and quality inspection team. I have one of my dream cars finally thanks to them. See More
Personable, not pushy. Brian good fit for this company. Cars driven are Ford Fusion, Taurus and Edge. Taurus very comfortable, great pick up. Fusion lots of bells and whistles and hugs road great. Edge liken to Suv. Sits high, but doesnt lack in comfort.
Bob Chapman Fords Service Department is head and shoulders above there competition. I had what I thought to b a relatively small fix but after getting quotes from dozens of places it seemed like it was going to cost me an arm and a leg. Not only did Chapman automotive come in at least a thousand dollars less than every other quote they got the job done within a couple days. I worked directly with Joe Chapman and that guys an MVP, no run around on the quote and to top it all off my bill came in a little under what I was quoted. Definitely changed how I feel about dealing with dealerships and he’s got a customer for life. Oh and did I mention my cars not a Ford. Anyways I’m super happy with the job they did and would recommend anyone with a car repair to check these guys out first. They’re the real deal and they’re really easy to work with.
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