We were in the market to buy a new truck, we decided we wanted to order a truck to meet our specifications. We worked with our local dealers in Arizona and also Bob Chapman (family in Ohio had always praised this dealership). Bob Chapman gave us the best deal, it was an easy transaction even thou we were 2000 miles away. When we went to pick it up everything was ready as promised, all we had to do was sign a few papers. They kept to the price they quoted and there were no surprises. Everyone we spoke to at Bob Chapman from the salesman, finance manager, service manager and owner knew what they were doing and were helpful and kind. We trust Bob Chapman Ford and plan to buy all our cars through them.
Greg Duffy is a superstar service advisor. went in after work for a "Works" package. Greg got me right in even though didn't have appointment. when i was checking out asked about the Ford owners advantage program, Greg said he wasn't sure but would email me details. early the next morning i got a follow up from Greg with the details AND he sent in my rebate request for me! i've always received the best customer service with Chapman Ford, and guys like Greg Duffy are the reason i will continue to take my business there!
Recently bought a 2009 Ford Ranger from Bob Chapman Ford. The service and courtesy and professionalism that they showed us from the time we walked through the door until the end of the sale was amazing. It really made us feel comfortable with our purchase, and gave us confidence that they would take care of us long after the sale. These guys are amazing.
Our experience was wonderful. We had unusual circumstances and Don Plumadore, our sales rep was more than willing to work with us and make our purchase possible. All of the staff at Chapman were very friendly from sales to finance. I would highly recommend Chapman Ford and would definitely come back for another vehicle purchase in the future.
Huge thank you to Dan & Jason for getting me back into a Mustang! I love it! Very friendly, honest and courteous. I appreciate all the assistance.
Joe Chapman and his staff are awesome. Purchase was smooth with an excellent price on our new Ford Edge. Vehicle was delivered on time as promised, cleaned up and ready to go. I would recommend Jason Beeney as your sales consultant. He is very professional, not pushy, and very knowledgeable about the Ford product line.
Had a great experience here on Valentine's day. From test drive to driveway in 2 hours. Fantastic people every step of the way. Two very enthusiastic 'thumbs-up'.
Chris and Jody made the purchase of my new to me car as easy as when my father was in the car business. The biggest difference is that I got to choose the car, not told what I was going to buy. Everything was first class with the team at Bob Chapman Ford and would highly recommend them for both sales and service.
Chris and Jody were great to work with and treated me very fair. When my oldest son needs a car I will be back.
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