Bought a used truck I saw online. Got a good deal from a very helpful salesman ( Joe Pratt) Good people to deal with.
While I'm never looking for a fight when I go to buy a car, as I woman I certainly am ready to deal with a lot of nonsense. Chapman Ford was ZERO nonsense. I was greeted promptly, the salesguy (Jason) worked with me to find out what I was looking for and match it to what they had to offer. He was willing to have a car brought from another dealership, but we found one on the lot that met my needs. Throughout the whole process he treated me like a valued customer. Even though I had come with a male friend he learned who was doing the shopping right away and talked directly to me. This sounds like no big deal, but when you're female and trying to buy a car, it's a rarity! Working with the finance guy was just as great. He didn't try to push warranties or special services I didn't want, and he worked to not only provide what I did want in an extended warranty but looked at my driving habits and was able to get me a plan that fit my needs better than what I had initially asked for. He also listened to my desire to pay off my car early and was able to get me a loan with no early repayment fee. All in all it was a fast, friendly, and positive experience. I was in and out in under 3 hours, and that was with a full crowd of customers on a Saturday afternoon. I was happy to give this dealership my business, and would absolutely do it again and recommend them to friends and family and even internet strangers. It's not often that buying a car is a fun experience, but this time it truly was!
First off, I figured it would be sketchy at best going in to a big dealer ship and not some small time dealer. I'm rebuilding my credit so its not the best. The sales team here at Bob Chapman Ford is outstanding!! Not only did they approve us, but, they spent 2 solid weeks looking for the exact truck I wanted. They did everything in the world to get it done and they did. I couldn't be happier with my purchase. If you want a new or used car/truck, this is the place to go. I can not say enough positive things about this place. I know I wasn't the easiest customer to deal with but we were treated with respect the whole way through. OUTSTANDING!!!! Special thanks to Nick H. , Jason, and Jodi.
We were in the market to buy a new truck, we decided we wanted to order a truck to meet our specifications. We worked with our local dealers in Arizona and also Bob Chapman (family in Ohio had always praised this dealership). Bob Chapman gave us the best deal, it was an easy transaction even thou we were 2000 miles away. When we went to pick it up everything was ready as promised, all we had to do was sign a few papers. They kept to the price they quoted and there were no surprises. Everyone we spoke to at Bob Chapman from the salesman, finance manager, service manager and owner knew what they were doing and were helpful and kind. We trust Bob Chapman Ford and plan to buy all our cars through them.
Greg Duffy is a superstar service advisor. went in after work for a "Works" package. Greg got me right in even though didn't have appointment. when i was checking out asked about the Ford owners advantage program, Greg said he wasn't sure but would email me details. early the next morning i got a follow up from Greg with the details AND he sent in my rebate request for me! i've always received the best customer service with Chapman Ford, and guys like Greg Duffy are the reason i will continue to take my business there!
Recently bought a 2009 Ford Ranger from Bob Chapman Ford. The service and courtesy and professionalism that they showed us from the time we walked through the door until the end of the sale was amazing. It really made us feel comfortable with our purchase, and gave us confidence that they would take care of us long after the sale. These guys are amazing.
Our experience was wonderful. We had unusual circumstances and Don Plumadore, our sales rep was more than willing to work with us and make our purchase possible. All of the staff at Chapman were very friendly from sales to finance. I would highly recommend Chapman Ford and would definitely come back for another vehicle purchase in the future.
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